Refund policy
Return & Refund Policy
We hope your Soul Parcel brings comfort, joy, and connection — but we understand that sometimes things don’t go as planned. If your order isn’t quite right, we’re here to help.
🕊️ Returns – 14 Days
You have 14 days from the date of delivery to request a return.
To be eligible, your items must be:
Unused and unopened
In the same condition you received it
In its original packaging
Due to the nature of our curated parcels, we’re unable to accept returns on perishable goods, custom items, or opened personal care products.
💌 How to Start a Return
To request a return, email us at connect@soulparcel.com. We’ll respond with next steps and, if approved, a return shipping label.
Please do not send returns without contacting us first — we’ll walk you through the process.
🕯️ Damages & Issues
Please inspect your order as soon as it arrives. If anything is damaged, missing, or incorrect, let us know at connect@soulparcel.com and we’ll make it right.
🔄 Exchanges
Need something different? The quickest way is to return the original item and place a new order once your return is accepted.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days.
If it’s been longer than 15 business days since approval and your refund hasn’t arrived, email us at connect@soulparcel.com so we can help.
